Terms & Conditions

At Gun and Home, we are dedicated to your complete satisfaction. We truly value our customers. Please don’t hesitate to contact us with suggestions or comments.

Email us via the Contact Page

Mail:  Saiga Custom, PO Box, Columbus NC 28722

Phone: 828-395-1396

Fax: 828-333-5356

Making A Purchase

It is our company policy to sell firearms to properly-licensed US citizens only.

We want to make your shopping experience as simple as possible. Browse our online catalog, click on any items you wish to buy and add them to your shopping cart. After you have finished your selection, click on “Check Out” and you will be asked for a few details so we can complete your order.   We accept Discover, Visa and Mastercard, bank wires and money orders.  Paypal not accepted for gun or large capacity magazine purchases.  If you are making payment with a debit card, please understand that Gun and Home will take no responsibility for any overdraft charges associated with this purchase; this includes any charges associated with processing error.

It is required for you to have a copy of your signed Federal Firearms License, or Collector of Curio & Relics License on file with us BEFORE shipment of any Firearms from this Website. You may upload the FFL and Proof of Identity on the website at the time of purchase or email, fax or snail mail the information to us.   It is also may be required to have a copy of any local or state licenses that may be required for a firearm purchase to be on file. Gun and Home reserves the right to limit the purchase of multiple Firearms.

Shipping Information

All rifle orders will be shipped UPS Ground (no PO Box addresses, please). Unless specifically requested, handguns will ship UPS 2nd Day Air to C&R holders and US Priority Mail to dealers. Accessory orders being shipped to a PO Box will ship US Mail. Unless specifically requested, accessory orders with free shipping will ship either UPS Ground or First Class Mail, at our discretion. 

Delivery Schedule

We strive to ship assessory and parts withing 24 hours of payment except weekends.  Please be patient during high volume periods. You will receive email notification providing you with the tracking number and estimated delivery date when the order ships(unless the order is shipping to a Dealer for transfer to you). Should you need an order to be expedited utilizing air services, please call us to make arrangements.

Back Orders

If your item is not in stock, we will be happy to back order for you in most cases. You will receive email notification containing cancellation options should you prefer to not wait.

Sales Tax Charges

The office and warehouse of Gun and Home are located in the state of North Carolina. Orders shipped to North Carolina destinations or picked up at our location will be charged state and Polk county sales tax rates. North Carolina businesses making purchases with the intent of resale may complete a North Carolina  Blanket Exemption Certificate and will not be charged sales tax. This tax exempt certificate must be completed BEFORE purchases are made. No refunds of sales taxes will be given upon completion of the purchase. Thanks for your cooperation.

Warranty and Pricing Statement

All prices are subject to change without notice. Gun and Home extends no warranty and is not responsible for any damages due to failure of used products. Used parts and firearms are sold as is. We suggest having a certified gunsmith inspect, install and/or test all used parts and firearms before use. Owner’s manuals are not provided with all firearms. Most new products are fully warranted by the manufacturer and product returns should be arranged with these manufacturers.  We do offer a warranty for any customized Saiga`s purchased from us.

Due to the expenses incurred by returns, we make every effort to insure your order is shipped accurately and that the product meets the standards of our advertising. If a return must be made, please note the following policies:

• No returns on accessories will be accepted after 30 days of the invoice date.
  
  • Return shipping charges are the customer’s responsibility. If the incorrect product was shipped by our error, a UPS call tag may be issued to return the item(s).
  • Upon our receipt of the returned product(s), we reserve the right to evaluate the merchandise to determine if a refund or exchange will be made.
• For customized guns:
  • a 25% restocking fee will be charged in the event of a custom gun cancellation before shipment.  . 
  • We will accept no gun returns for credit or refund after 30 days from shipment. 

Please Note: You must contact us prior to making any returns for a RMA number.  A detailed note explaining the reason for the return and whether an exchange or refund is desired MUST accompany all returns. Be sure to include all current contact information including name, address, daytime phone number, email address and the original invoice number when possible.

REFUNDS: Refunds will be issued in the same manner in which original payment was made (i.e. credit card purchases will be returned in the form of a credit to the original card account, bank wires, money orders and personal checks will be refunded by check). Credit card refunds are subject to a 3% return fee. NOTE: If we deem a return was made without reasonable cause, or wherein our judgment the product meets the advertised condition, the refund will be subject to a 15% restocking fee. Fees charged by a dealer transferring a firearm to the end consumer will not be refunded for any reason. These transactions are at the full risk and expense of the consumer.

EXCHANGES: When returning merchandise to be exchanged, please include estimated shipping charges to ship the replacement merchandise.

You will be asked to agree to these terms BEFORE any product is ordered.  If you have additional questions, please don’t hesitate to contact us.  We want to make your shopping experience as simple as possible. Thank you in advance for your business!