Due to the expenses incurred by returns, we make every effort to insure your order is shipped accurately and that the product meets the standards of our advertising. If a return must be made, please note the following policies:
- No returns on accessories will be accepted after 30 days of the invoice date.
- Return shipping charges are the customer’s responsibility. If the incorrect product was shipped by our error, a UPS call tag may be issued to return the item(s).
- Upon our receipt of the returned product(s), we reserve the right to evaluate the merchandise to determine if a refund or exchange will be made.
- For customized guns:
- a 25% restocking fee will be charged in the event of a custom gun cancellation before shipment. .
- We will accept no gun returns for credit or refund after 30 days from shipment.
Please Note: You must contact us prior to making any returns for a RMA number. Go to our contact page and provide the following information. A detailed description of the item to be returned, the reason for the return and whether an exchange or refund is desired MUST be included. Be sure to include all current contact information including name, address, daytime phone number, email address and the original invoice number.
REFUNDS: Refunds will be issued in the same manner in which original payment was made (i.e. credit card purchases will be returned in the form of a credit to the original card account, bank wires, money orders and personal checks will be refunded by check). Credit card refunds are subject to a 3% return fee. NOTE: If we deem a return was made without reasonable cause, or wherein our judgment the product meets the advertised condition, the refund will be subject to a 15% restocking fee. Fees charged by a dealer transferring a firearm to the end consumer will not be refunded for any reason. These transactions are at the full risk and expense of the consumer.
EXCHANGES: When returning merchandise to be exchanged, please include estimated shipping charges to ship the replacement merchandise.
You will be asked to agree to these terms BEFORE any product is ordered. If you have additional questions, please don’t hesitate to contact us. We want to make your shopping experience as simple as possible. Thank you in advance for your business!
Warranty and Pricing Statement
All prices are subject to change without notice. Saiga Custom extends no warranty and is not responsible for any damages due to failure of used products. Used parts and firearms are sold as is. We suggest having a certified gunsmith inspect, install and/or test all used parts and firearms before use. Owner’s manuals are not provided with all firearms. Most new products are fully warranted by the manufacturer and product returns should be arranged with these manufacturers. We do offer a limited warranty for any customized Saiga and Vepr guns purchased from and modified by us for one year that applies to the work we have done.
In all cases of custom work that we have done to your guns sent to us for work or our guns that we customize, we reserve the right to examine the work that is in question, and then either repair or replace those parts with like or equal parts as is necessary. However we are subject to the availability of foreign parts due to import restrictions or government regulations. You must obtain authorization from us before sending anything back for evaluation. Please ship insured and with proof of delivery required by a signature.